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Health & Safety

Your Safety is our Top Concern!

At Neighbourhood Dental, we are committed to your health and safety at all times. We take our sterilization and infection control procedures very seriously to ensure that your dental health and safety are protected at all times. In light of the current COVID-19 outbreak, we understand that many of our patients have questions about our safety practices. Please know that we are taking all precautions to ensure staff and patient safety, and we follow very strict sterilization and infection control procedures in our office.

Learn About Our COVID-19 Safety Protocols
Hygiene Area | Neighbourhood Dental | General & Family Dentist | Red Deer

Our Health and Safety Measures

  • Clean Clinic & Equipment
  • AHS Screening of all patients & staff before entering the clinic
  • Touchless temperature recording of all patients and staff
  • Constant hand sanitizing of all patients and staff, with hand sanitizer positioned throughout the clinic
  • Enhanced and frequent disinfection of all contact surfaces
  • All patients, accompanying adults, and team members wear masks at all times when inside the practice. We are happy to provide you with one if you don’t have your own.
  • Enhanced Complete Personal Protective Equipment (PPE) that follows recommended guidelines from Alberta Health Services and the Alberta Dental Association and College, including respirators, face-shields, long sleeve gowns and headcovers for all clinical team members
  • Reduced waiting room chairs
  • Social distancing in clinic
  • Providing teledentistry services, if required, for follow-up lab reports or communication that can be done online or through video education
  • Online paperwork that we require from all new patients that can be filled out beforehand (which are mobile and easy)
  • Sterilization procedures that meet or exceed the Alberta Dental Association and Canadian Dental Association safety and sterilization guidelines, with the use of hospital-grade sterilization equipment. Our Sterilization process includes:
  • Autoclave [pressurized steam]: All dental instruments and handpieces [drills] are sterilized in a high-pressure steam autoclave after each use. This process is the standard of care. Our computerized autoclave warns us in the event of an incomplete sterilization cycle, and we have protocols in place to correct such issues immediately. As an added precaution, we also use an external biological indicator test to ensure that our autoclave is functioning properly and producing sterile instruments.
  • Surface Decontamination: All contact surfaces including countertops, dental chairs, stools, light handles, and control buttons are disinfected with chemical solutions before and after every patient. These solutions are not only formulated to eliminate infectious bacteria and viruses that could otherwise proliferate on these surfaces, but the chemicals themselves pose no health threat to our patients
  • Disposable Items: Many of the items we use today are discarded after a single use. These items include saliva ejectors, high-speed suction tips, drinking cups, rubber cleaning cups, patient bibs, tray covers, sterilization bags, mixing pads, mixing tips, anesthetic carpules, and needle tips, among others. Gloves and masks are also discarded after each use.

Please be assured that our health and safety plan is thorough and put in place with your health and safety in mind. It will continue to evolve as we continue to learn how to best manage protocol, and this section will be updated regularly and accordingly.  Please feel free to contact us at any time if you have any questions regarding your health and safety or any of our health and safety procedures.

If you have any questions about any of these policies, please do not hesitate to call us at 825-221-1888, or email us at info@neighbourhooddental.com

We look forward to hearing from you soon!
Call Neighbourhood Dental at (825) 221-1888 to set up an Appointment today!

Contact Neighbourhood Dental

    Hours

    8:00 am to 5:00 pm
    8:00 am to 8:00 pm
    8:00 am to 8:00 pm
    8:00 am to 8:00 pm
    8:00 am to 3:00 pm
    Closed
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    Providing general, family, cosmetic and orthodontics dentistry to the County of Red Deer, Clearview Ridge, Clearview Meadows, Timberstone Park, Rosedale Estates, Rosedale Meadows, Deer Park, Deer Park Village, Michener Hill, Morrisroe, Mountview, Michener Hill, Grandview, Parkdale and surrounding areas.

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    Neighbourhood Dental
    3140 - 90 Thorburn Ave
    Red Deer, AB T4P 3G4

    825-221-1888

    Disclaimer

    Dr. Scott Matheson and Dr. Tristen Aull at Neighbourhood Dental are General Dentists (unless specified). As general dentists, they provide cosmetic dental procedures such as porcelain veneers, dental crowns, dental braces, and teeth whitening as part of their General Dentistry license. Cosmetic Dentistry & Family Dentistry are not specialties recognized by the Alberta Dental Association & College of Dental Surgeons of Alberta (CDSA). As Red Deer Family Dentists, they provide General Dental procedures for all ages within the family.

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